People are Stressed and Angry; Keep Your Cool, Your Customers and Others
From: Dec 12, 2022 - To: Dec 31, 2022
We live in stressful times. Everyone one in a customer service business experiences shouting, cursing, threats and hostility. This class gives real life lessons on staying calm, words to use to calm others ; it is better to be kind than “right.”
Areas Covered:-
Controlling your own temper
A list of words to use
A list of words NOT to use
Body language matters
Ways to show interest in the customer
Recognize your personality type
Why Should You Attend?
Not only will you learn how to keep your cool, you will learn calming words and behaviors. You will be the peacemaker. Customer service is difficult in today’s world. Horror stories are all over the news. Using these tools, you will not only calm others, but you will retain their business.
Who Should Attend?
Multi-family and any others who interact with the public
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