This webinar will discuss and review the expected outcomes of a contemporary case management department.  Also included will be a discussion as to how to align these outcomes with the hospital’s strategic plan.  This is vital in an era of healthcare reform where quality and cost outcomes affect the hospital’s reimbursement and publicly reported data. Designing a case management report card must start with the identification of the indicators that your department wants to track and trend. Today’s indicators go far beyond productivity measures, but rather embrace all the quality and cost outcomes affected by a case management department.  As you select these indicators, you will need to have clear benchmark data that represent national or local standards which you can measure yourself against. 

This program will include the most up to date outcome indicators in an age of healthcare reform.  Also included will be a discussion of how to report this information and how to use it for performance improvement.  Only data can truly tell you how you are doing, and this program will help to get on track to achieving the best outcomes you possibly can!

Areas Covered in the Session:-

• Quality, financial, and productivity outcomes affected by a case management
• Each set of outcomes, how they are measured, and how to select benchmarks for them.
• How to integrate these outcomes into a useful case management report card
• How to report case management outcomes.

Background:-

Managing case management outcomes and the creation of a tool with which to study those outcomes is an important component of the work that case management professionals must engage in. This data helps us to better understand where we are doing well and where we might need to improve. Case management report cards are also a useful tool for reporting data to the Utilization Committee, a requirement under the CMS Conditions of Participation for Utilization Review.

Why Should You Attend?

Case management report cards are an important tool in any case management department’s arsenal.  But before you develop a report card, you need to know which data elements you want to track and trend.  A comprehensive report card can become of tool for managing the staff and the department, as well as ensuring that the case management outcomes are communicated to all departments and disciplines. Careful selection of the indicators, the benchmarks, and the targets will ensure that your department can show its impact on your hospital’s cost and quality outcomes and the bottom line!

Who Should Attend?

• Case Management Director and Manager
• Discharge Planning Director and Manager
• Physician Advisor
• Vice President of Case Management
• Patient Care Services Professional
• Quality Director and Manager
• Social Worker and Social Service Director
• Utilization Management Director and Manager